Connect with us

Hi, what are you looking for?

Smart Income LibrarySmart Income Library

Tech News

Senator Elizabeth Warren claims TurboTax ‘relentlessly’ upsells customers in letter to FTC

Dollars float through pillars, as if to exit a bank
Illustration by Hugo Herrera / The Verge

Senator Elizabeth Warren (D-MA) has written a letter to the Federal Trade Commission, saying that TurboTax “continues to relentlessly upsell” customers while also directing them away from services that would otherwise be free.

As noted in the letter, Warren’s staff analyzed TurboTax’s services using a sample taxpayer and found that the company attempted to upsell the customer eight times during the tax filing process. Warren writes that in “several cases,” these solicitations “appear to be efforts to mislead customers into thinking that they must pay the extra fees in order to file their taxes when that is not the case.” Some show up as full-screen prompts, forcing users to scroll to the bottom to deny the upgrade.

In one instance,…

Continue reading…

You May Also Like

Tech News

The new 2024 VanMoof S5 in Amsterdam where the majority of this UK-owned company still works. | Photo by Thomas Ricker / The Verge...

Editor's Pick

On this week’s edition of Stock Talk with Joe Rabil, Joe explains how to use one SMA to pinpoint great entries in pullback plays,...

Tech News

Rufino Choque, from the Urus Indigenous community, stands over a boat in the middle of the extinct Poopó Lake, which disappeared in 2015. |...

Editor's Pick

While the S&P 500 did manage to finish the week above tactical support at 5250, one of the most widely-followed macro technical indicators recently...